Terms & Conditions
Last updated: 07/24/2023
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.qccleaning.com website (the “Service”) operated by QC Cleaning LLC (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
TERMS OF SERVICE
The Terms of Service is a referral agreement made between QC Cleaning and the client. QC
Cleaning is an Employment Agency/Domestic Referral Agency in the business of assisting
clients seeking House Cleaners, Carpet Cleaners, and other independent Service Providers and
recruiting and registering qualified professionals/ domestic workers for job referrals. Client has
requested Agency’s services to identify potential domestic workers to provide housekeeping
services to Client in Client’s selected location.
The parties hereby agree as follows:
1. Referral Service:
QC Cleaning’s role is to recruit and retain independent domestic workers.
All Service Providers undergo an interview with the Agency. The agency will ask questions
regarding the work skill and availability of the service provider.
2. Payment:
Payment is due at the time service is scheduled. Client may provide Agency with a
valid credit card to keep on file for billing. Client is responsible for and agrees to pay Agency for
the full cost of Client’s requested services. The referral fee charged by Agency for its services
shall be reasonable, negotiable and based on a fixed percentage of the service cost per the
Agency’s established fee schedule. Without exception there are no refunds for the cleaning
service.
3. Cancellation:
Failure to notify Agency twenty-four (24) hours in advance of cancellation of any
requested service will result in a $99 fee charged for the scheduled visit. There are no refunds
for the cancellation charge unless the client has been excused by the agency of the $99 fee due
to an emergency considered valid by QC Cleaning.
4. Lock Out or No-Show:
It is the responsibility of Client to ensure access for cleaning. If Client
is not available or other access arrangements have not been made and the Service Provider is
unable to enter, there will be a $99 lock-out charge. There are no refunds for the lock out charge
unless the client has been excused by the agency of the $99 fee due to an emergency
considered valid by QC Cleaning.
5. Service Provider Performance:
For quality assurance, a “walk-through” or inspection is
required at the completion of service.The service provider must be contacted on the worksite
after completion of the service if the client is not entirely satisfied with the housekeeping work
that was performed.
6. Direct Hiring Prohibited:
Client agrees not to directly engage the services of any referred
Service Provider during the term of this Agreement and for a period of nine (9) months after
termination of services without informing Agency of the scheduled services. Should services
commence or additional services be provided without informing Agency, Client agrees to pay
QC Cleaning $5,000 as a finder’s fee.
7. Performance of Services:
The Service Provider represents that he/she possesses the
qualifications, ability and experience to perform all services requested by and rendered to Client
without the advice, control or supervision of Agency. The Service Provider shall be solely
responsible for satisfactory performance of services to be rendered to Client. In the event Client
communicates a complaint regarding the quality of services rendered or work performed,
breakage, theft, or any other problem occurring while the Service Provider rendered service, it is
the sole responsibility of the Service Provider to resolve the problem directly with Client. If any
such complaints or concerns are received by the Agency, the Agency agrees to promptly inform
the Service Provider so he or she may resolve the matter directly with the Client. QC Cleaning
shall not be liable, and Client agrees to indemnify the Agency from and against any claims,
losses, costs, fees, liabilities, damages, or other injuries that arise as a result of the Service
Provider’s actions or unsatisfactory performance. Without exception there are no refunds for the
cleaning service.
8. Independent Domestic Worker:
Agency is not the employer of the domestic worker referred to
Client. Client acknowledges that she or he may have employer responsibilities depending upon
the nature of the professional relationship established with the referred Service Provider and
thus, may be liable for payment of State and/or Federal employment taxes incurred during and
throughout the course of the engagement. In addition, Client acknowledges that Agency shall
not be liable, and Client agrees to indemnify Agency from and against any claims, losses, costs,
fees, liabilities, damages, or injuries arising out of Client’s failure to pay any such taxes.
9. Acceptance of Terms:
Client understands and agrees that Client’s engagement or utilization
of the services of a Service Provider referred by Agency will constitute Client’s acceptance of
the terms and conditions of this Agreement even if Client does not return this executed
Agreement to Agency.
10. Termination:
Client reserves the right to replace or terminate the Service Provider for any
reason.
11. Attorney’s Fees:
Client agrees to pay all reasonable costs, including, but not limited to,
attorney’s fees incurred by the Agency to enforce any provision in this Agreement.
12. Governing Law/Jurisdiction:
This Agreement shall be governed by and construed in
accordance with the laws of The State of California. Any action or proceeding commenced
regarding this Agreement or the subjects herein shall be brought in Orange County, California.
13. Consent for Use of Electronic Signatures:
This Agreement may be executed by original,
facsimile, and electronic signatures, each of which when affixed shall be deemed to be an
original that is enforceable against the executing party. The customer may log in to the company
website and choose whether to accept or reject this agreement at any time.
14. Service Fee:
N/A
15. Refund Policy:
Without exception there are no refunds for the cleaning service. In the event
the signed customer claims a chargeback on their credit or debit card for the services that were
provided by QC Cleanings, and the card issuer determines that the customer has committed
fraud by requesting a chargeback, the signed customer shall pay Liquidated Damages to the
Agency at the amount of $750.00 in addition to the cost of service per occurrence.
16. Background Check Request Clause for Client Agreement:
Client may request a background check for any service provider Agency refers to Client.
To ensure FCRA compliance, it is Agency’s policy to provide Clients with an attestation of completion of background check
pursuant to Client’s requirements, but not the actual results. Client agrees to comply with
applicable law related to background checks, reports, and any action taken.
17. Privacy Policy
We will only share your personal information with third parties if it is necessary to provide our
cleaning services or if we are required to do so by law. We may share your information with the
following third parties: Our independent domestic referrals, Our payment processing partners,
and other service providing software partners. Digital photographs may be taken on scene for
internal records or posted on social media in order to attract new customers and spread the "Royal Service"
Furthermore, we respect your privacy and will not share any of your private
information publicly without your consent.
WAIVER OF LIABILITY AND HOLD HARMLESS AGREEMENT
I, the customer who electronically signed, hereby acknowledge and agree to the following:
The Coronavirus (“COVID-19”) pandemic is a present risk to human health. COVID-19 is highly
contagious and has a mortality rate potentially greater than the flu. COVID-19 can spread easily
and exponentially. While people of all ages are at risk of catching COVID-19, persons
especially at risk are those with compromised immune systems and the elderly. Persons over 65
years of age may be at particular risk as well. In order to reduce the spread of COVID-19, the
State of North Carolina, as well as many North Carolinian cities and counties have issued “Safer
at Home” or “Shelter in Place” orders, with exceptions for essential activities.
I understand the hazards of COVID-19 and am familiar with the Centers for Disease Control and
Prevention (“CDC”) guidelines regarding COVID-19. I acknowledge and understand that that the
circumstances regarding COVID-19 are changing from day to day and that, accordingly, the
CDC guidelines are regularly modified and updated and I accept full responsibility for
familiarizing myself with the most recent updates.
Notwithstanding the risks associated with COVID-19, which I readily acknowledge, that I am
receiving a referral from QC Cleaning. I also understand that the referral is an independent
service provider.
I shall indemnify, defend, and hold harmless the RELEASEES from and against any and all
claims, demands, suits, judgments, losses, or expenses of any nature whatsoever arising from
or out of, or relating to, directly or indirectly, my potential and/or actual exposure to COVID-19. I
declare that I agree to take all recommended and reasonable actions to protect myself and
others from exposure to COVID-19, and that I assume the risk of contracting or spreading
COVID-19, as applicable.
It is my express intent that this Waiver and Hold Harmless Agreement shall bind any assigns
and representatives, and shall be deemed as a RELEASE, WAIVER, DISCHARGE, AND
COVENANT NOT TO SUE the above-named RELEASEES. This Agreement and the provisions
contained herein shall be construed, interpreted, and controlled according to the laws of the
State of North Carolina.
I HEREBY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL OF ANY
DISPUTE ARISING IN CONNECTION WITH THIS AGREEMENT
Most discounts are for Deep Clean or First Time Cleaning only. Discounts may be used only 1
time.
IN SIGNING THIS AGREEMENT, I ACKNOWLEDGE AND REPRESENT THAT I have read the
foregoing Wavier of Liability and Hold Harmless Agreement, understand it, and sign it voluntarily
as my own free act and deed; no oral representations, statements, or inducements, apart from
the foregoing written agreement, have been made to me; I am at least eighteen (18) years of
age and fully competent; and I execute this Agreement for full, adequate and complete
consideration fully intending to be bound by it.
Terms may change without notice.
Contact Us
If you have any questions about these Terms, please contact us. info@qccleaning.co
